Is ikigaino. an official brand store?
No. ikigaino. is an independent curated sourcing service. We hand-pick genuine products from trusted retail partners worldwide and deliver them to you. We are not an authorised dealer for any brand.
Are your products genuine?
Yes. All products are sourced from legitimate retail channels. If you ever receive an item you believe is not genuine, contact us for a full refund.
Can I return an item?
Yes. We offer a 14-day return policy on all unused items in original condition. Simply email us with your order number within 14 days of delivery. Return shipping is at your cost for change-of-mind returns; we cover shipping for defective items.
What if my item is defective?
Contact us within 14 days of delivery with photo or video evidence. We will offer repair, replacement, or full refund at our reasonable discretion, and we cover the return shipping cost.
Does manufacturer warranty apply?
Because we source through independent channels (parallel import), original manufacturer warranty may not apply. ikigaino. provides its own quality guarantee: 2 years for EU orders, 6 months for all other markets.
How long does shipping take?
Estimated delivery times (not guaranteed):
- HK / SG / TW: 7–15 business days
- Japan: 10–20 business days
- EU / US / International: 15–30 business days
All orders ship with tracking.
Are colour differences considered a defect?
No. Slight colour variations due to lighting, photography, or screen settings are not considered defects and are not eligible for return.
Can I cancel my order?
You may request cancellation before the item is dispatched. Once shipped, cancellation is not possible, but you may return the item under our 14-day return policy.
How is shipping cost calculated?
Based on weight and destination, shown at checkout. Free-shipping promotions apply to selected items when marked. Customs duties and import taxes are the buyer's responsibility.
What happens if my package is lost?
If tracking confirms your package is lost in transit (no update for 30+ business days with no delivery scan), we will investigate and offer an appropriate remedy. We file carrier claims on your behalf.
What if my item arrives damaged?
Contact us within 14 days with photos of the damage and the original packaging. We will file a carrier claim and offer an appropriate remedy depending on the carrier claim outcome. Please retain the packaging until resolved.
Can I pay in instalments?
Instalment options depend on your payment provider (Shopify Payments / PayPal / Stripe). Check the checkout page for available options in your region.
How is my personal data handled?
We collect only data necessary for order fulfilment. Your data may be shared with fulfilment partners (including in mainland China) for shipping purposes. We do not sell your data. See our Privacy Policy for full details.
How do I contact you?
Email: kamchanha@gmail.com
WhatsApp: +852 9670 5227
We aim to respond within 2 business days.
Still have questions? Email kamchanha@gmail.com or WhatsApp +852 9670 5227. We aim to respond within 2 business days.