Shipping Policy
Last updated: 1 June 2026
1. Processing & Delivery Times
These are estimates, not guarantees. Actual delivery times depend on the carrier, customs processing, and supplier availability.
| Destination | Estimated Delivery |
|---|---|
| Hong Kong / Singapore / Taiwan | 7–15 business days |
| Japan | 10–20 business days |
| EU / US / Other international | 15–30 business days |
Items sourced from overseas suppliers may require additional processing time. We aim to notify you if we become aware that your order may be significantly delayed beyond the estimated timeframes.
2. Shipping Partners
Hong Kong Post, FedEx, DHL, UPS, SF Express, and others depending on destination. We aim to provide tracking for all orders. Some items shipped via economy postal services may only have tracking to the destination country border. Full end-to-end tracking is available on orders shipped via express carriers.
3. Shipping Cost
Calculated at checkout based on weight and destination.
- Singapore: Free standard shipping on orders above SGD 100 (promotional offer, subject to change without notice).
- International: Rates shown at checkout.
4. Customs & Import Duties
International orders may be subject to customs duties and import taxes imposed by the destination country. These charges are the buyer's responsibility and are not included in our product prices or shipping fees.
5. Tracking
Tracking information is typically provided via email within 3 business days of dispatch. If your tracking has not updated for an extended period, contact us and we will make reasonable efforts to obtain status from the carrier.
6. Shipping Damage
Risk of loss and damage passes to you upon delivery. However, if your item arrives damaged in transit, contact us within 14 days with photographic evidence. We will file a carrier claim on your behalf and offer an appropriate remedy (which may include partial refund, replacement, or full refund) once damage is assessed. Resolution may depend on the outcome of the carrier claim. You do not need to contact the carrier directly. Please retain the original packaging and damaged item until the claim is resolved.
7. Lost Packages
If tracking confirms your package is lost in transit (no update for 30+ business days from dispatch with no delivery scan), we will investigate and, subject to the outcome of the carrier claim, offer an appropriate remedy which may include reshipment or refund. Claims must be made within 60 days of the original dispatch date. We reserve the right to require a statutory declaration for high-value claims or where we suspect abuse.
8. Incorrect Address
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address or refused delivery, the re-shipping cost is the buyer's responsibility.
9. Order Changes
You may request address changes or cancellation before the item has been dispatched. Once shipped, changes are not possible, but you may return the item under our Returns Policy.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, and/or brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the buyer.
Duty rates vary by country and product category. We recommend checking with your local customs office for estimated charges before ordering. ikigaino. has no control over these charges and cannot predict their amount.
Customs Inspection & Delays
In rare cases, customs authorities may inspect, delay, or hold shipments for additional documentation. If your package is held by customs, please contact us at support@ikigaino.com with your order number and any correspondence from customs — we will provide supporting documentation to help clear your shipment.
If a shipment is seized or returned by customs through no fault of the buyer, we will work with you on a case-by-case basis to arrange a refund or re-shipment.